SHIPPING/ TURN AROUND TIME:

All of our items are made to order. We require 6-8 weeks of production time to create your unique and special piece. This time is not counted towards shipping. Once your item is made we will create a shipping label and you will be able to track your item. 

Here's a quick breakdown of our Shipping Policy. 

Shipping Rates

Our shipping costs are calculated by weight and will appear on the check out page. Please know that we have no control over shipping rates. We are able to ship internationally, and again these rates will appear on the check out page. 

Shipping Insurance
We are not responsible for packages once they have been scanned into the post office. We do offer insurance from Route. Route is automatically added to each order, and you have to manually unselect this option.
Route covers lost packages, insanely delayed packages, and packages that were scanned as delivered but did not arrive.

RETURNS/REFUNDS:

Return Policy: Because our items are made to order, once your order is placed it is final. Please be aware of your sizing and fabric selection. If you feel that your items are defective please reach out to customer service within 3 days of receiving your items. Don't forget! We offer a handmade guarantee! If your seams rip or become loose, we will mend them! Just reach out to customer service and we will get you taken care of!

Code Refunds: We rarely offer discounts, and we know the excitement if you receive a discount code. Unfortunately, if you forget to use your discount code, we are unable to refund your order for the difference. Refunds will only occur if there was an oversell or an error on our end. Don't stress! Your coupon code has an expiration date and as long as it is used before the expiration, you can apply it on your next order!

Handmade Guarantee: Your items are handmade and sewn with love. We offer a handmade guarantee and will fix and seams that are loose and/or tear. Please understand that rough wear and tear is not included in this guarantee (i.e. scooting on cement and ripping the material). If you have questions about your item and the Handmade Guarantee please contact customer service.

CUSTOMER SERVICE CONTACT: customerservice@BrookeAndFinn.com

Washing Instructions:

Please be aware that all clothing is made from a variety of hand selected materials. Please be aware of the materials you are washing.

Can I wash my Brooke + Finn?

Yes! For items that are 100% cotton, you can machine- wash cold, and we recommend tumble dry on low heat.

For cotton/jersey items, feel free to wash and dry with like colors on low heat.

For lace designs, we suggest dry cleaning. Spot treat tulle for stains. If you have questions about washing, feel free to email us. 

It is always safest to hand wash and hang dry. Fabrics are more delicate when wet, so please handle with care. 

CUSTOMER SERVICE CONTACT: customerservice@BrookeAndFinn.com